Questions?

What is the Healthy Senior Program?

The Healthy Senior Program is a trial (one-time test program) offered by Blue Cross Blue Shield of Michigan to select Blue Cross Medicare Advantage members. This free program gives you Garmin Vívofit® 4 fitness tracker (which is yours to keep) and access to a step-tracking and group fitness challenge application (app) called MoveSpring. The MoveSpring app has a mood indicator and an associated "Talk" feature where you can connect with Healthy Senior representatives about anything on your mind.

Benefits of the pilot program:

  • No additional cost to members
  • Participation does not affect your rates or future claims
  • Free wearable device to track activity, and access to a Healthy Senior representative

Why are you giving me a free wearable Garmin Vívofit 4?

Blue Cross is always looking for innovative ways to provide better service to its members. This pilot program is one of the new ideas we had to give you more for your health care coverage. As part of the program, we are giving away the Garmin Vívofit to people who choose to participate. When the pilot is done, the Garmin is yours to keep.

Are there any downsides of participating in the Healthy Senior Program?

No. The Healthy Senior Program has no penalties, no fees, and no effect on your rates or future claims. The pilot program is completely optional. You may stop participating at any time. The Garmin is yours to keep.

How long does the trial last?

The Healthy Senior Program is a four-month trial, starting July 1, 2018, and going through October 31, 2018.

Will my information be kept private?

Yes, all information is stored in a highly secured manner. The security of your information is of utmost importance to Blue Cross.

Who will see my information?

Blue Cross will see your information from Garmin, the MoveSpring app, and the call center. Garmin, the MoveSpring app, and the call center staff will also have access to information you provide to them, but they will not share that information with anyone else. Other participants in the program will not have access to your personal information, such as your full name, mailing address, email address or phone number.  However, other participants will be able to see your public profile information, such as your MoveSpring username and the photo you provided for the app (if applicable).

Will my information be shared?

Blue Cross may share aggregated information with providers who treat members that participate in the program. The information would be shared for health care operations and treatment purposes. The information will not be linked to any personal information that can identify any individual program participant. Blue Cross will use the aggregate results of this study to evaluate this trial.  Your individual results from this trial will not be used in any way that impacts your insurance benefits or coverage.

How was I selected?

A small group with the most potential to benefit was selected for the Healthy Senior Program. We hope you choose to enroll!

How do I enroll in the Healthy Senior Program?

If you are selected, a Healthy Senior representative will call you to schedule you for an enrollment seminar or will enroll you over the phone. You will also receive information about the Healthy Senior Program in the mail.

Only members selected for this pilot program can enroll at this time.

When and how do I get the Garmin Vívofit 4?

After enrollment, your Garmin Vívofit device will be shipped to you. You can expect to get it seven to 10 business days after enrolling. You can start using the device right away.

What does the Garmin Vivofit 4 do?

The Garmin Vívofit 4 is a fitness band that tracks steps, distance, calories, and sleep. It sends beeps to remind you to move during periods of prolonged sitting. You can see tracked information on the MoveSpring app, and you can use this information to help you live a healthier lifestyle.

How do I set up the device?

We will mail detailed instructions on how to set up the device. If you have not received the instructions, please click here to view the detailed instructions

Who can I contact for help setting up the device?

For any Garmin device related issues, please reach out to their customer service by visiting https://support.garmin.com/en-US/ (enter "vívofit 4" for product name), or call them at 1-800-800-1020, then press the number 1 on your phone.

What if I want to connect a different device with the MoveSpring app?

If you already have a wearable device that you would like to use instead of the Garmin Vívofit, please feel free to do so. Set up a MoveSpring account as directed, then connect your device instead of the Garmin when instructed.

What is the MoveSpring app?

The MoveSpring app is a fun, easy-to-use health app that includes group fitness challenges and can sync with the Garmin Vivofit 4 (or another fitness tracker) and help you see your tracked information over a longer period of time. You can also track your mood over time and make "Talk" requests.

How do I download the MoveSpring app?

Detailed instructions on how to download and set up the MoveSpring app will be mailed to you. If you have not received the instructions in the mail, please go to the App (or Google Play) store on your Smartphone and search for "MoveSpring" to download the application. Follow the instructions in the app to finish setting it up.

What should I choose for my user name and image for the MoveSpring app?

Choose a fun user name and image to be displayed in the MoveSpring app. To be anonymous, do not use your name or your picture for the user name or image.

How do I use the MoveSpring app?

Download the MoveSpring app on your phone, and login to have access to the mood indicator and the "Talk" requests, and check your steps tracked from the Garmin. You can also track your progress against goals you set for yourself in the app.

How often should I check the MoveSpring app?

Check the MoveSpring app daily to see how you are progressing toward your goal, and to see the leaderboard. You may need to sync your Garmin manually (by holding the button down until it starts syncing) to get the most up-to-date information.

Do I have to sync my Garmin Vívofit for the information to be in the MoveSpring app?

The Garmin Vívofit will automatically update periodically. If you want to see the most up-to-date information, you can sync your Garmin manually by holding the button down until it starts syncing.

Can I still participate if I don't have a Smartphone?

At this time, you must have a Smartphone or Smart Device (iPad, tablet, etc.) to participate in the Engaged Senior Pilot.

Who will call me?

One of our Healthy Senior representatives will call for "check ins" if you like and they will also respond to any "Talk" requests. They will be available to listen to anything you have to say. If you have a medical emergency, please call 911 immediately.

What is the "Talk" feature?

If you use the "Talk" feature, one of our call center representatives will give you a call to discuss anything on your mind. If you have a medical emergency, please call 911 immediately. If you have a question about plan benefits, please contact a Healthy Senior representative at 1-888-477-9712. TTY users should call 711. We are open 24 hours a day, seven days a week to service you.

When is the "Talk" feature available?

Healthy Senior representatives will be live and ready 24 hours a day, seven days a week to respond to any "Talk" requests. TTY users should call 711.


If you have questions about your plan benefits, please call your plan’s Customer Service at one of the phone numbers listed below:

Medicare Plus Blue PPO members
Call Medicare Plus Blue PPO Customer Service at 1-877-241-2583 from 8 a.m. to 9 p.m., Eastern time, Monday through Friday from February 15 through September 30; 8 a.m. to 9 p.m., Eastern time, seven days a week from October 1 through February 14. TTY users call 711.

Medicare Plus Blue Group PPO members
Call Medicare Plus Blue Group Customer Service at 1-866-684-8216 from 8:30 a.m. to 5 p.m., Eastern time, Monday through Friday from February 15 through September 30; 8 a.m. to 9 p.m., Eastern time, seven days a week from October 1 through February 14. TTY users call 711.